For Senior Living Facilities

When a resident moves in,
we handle everything.

Your staff makes one call. Homeheld takes over — planning, documentation, the full physical move, and an Arrival Summary delivered to your team. Your residents arrive settled.

Talk to a Move Manager (248) 885-5434
✓ Arrival Summary delivered ✓ Real-time item photos ✓ Zero extra staff workload ✓ Donation & discard managed ✓ Insured & vetted crews

“Our coordinator made one call. Everything else was handled.” — Move-In Director, Troy, MI

What We Take Off Your Plate

Your move-in coordinator has enough to manage.
This should not be one of them.

Senior move-ins are stressful for families, time-consuming for staff, and emotionally loaded for everyone involved. Homeheld steps in as the dedicated transition team — so your staff stays focused on care, not coordination.

Family Communication
We manage all move-related communication with the family. No calls to your front desk about box counts or delivery windows.
Move-Day Coordination
We coordinate directly with your team on move-in policies, elevator access, and arrival logistics. Everything arrives organized and on schedule.
Item Documentation
Every belonging photographed and recorded before the move. Clear accountability for everyone — no disputes, no missing items.
Room Setup
We set up the essential rooms so your new resident walks in to a familiar, comfortable space from day one.
Homeheld move concierge
How a Referral Works

Three steps.
Then we handle the rest.

01
You refer the family
When a new resident is moving in, connect us with the family. One call or text to our number is all it takes. We take it from there.
02
We plan and execute
We meet with the family, plan the transition, coordinate with your community, and execute the full move — documentation, truck, labor, setup.
03
Family arrives settled
The resident moves in organized, comfortable, and ready. The family receives a Memory Brochure. Your facility is remembered for the experience.
What Families Receive

Every family leaves
with something permanent.

The Memory Brochure is delivered at the end of every Signature Move. Families keep it. Many say it is the most meaningful thing they received from the entire transition.

Photos of every item documented before it was touched
A record of every keep / donate decision the family made
A beautifully designed document they can share with siblings and relatives
A digital signature confirming the move was completed with care
What Your Facility Gets
Zero extra staff workload
Your team does one thing — make the introduction.
Families arrive grateful
Not stressed, not overwhelmed — settled and ready.
Full documentation and accountability
Every item recorded. No disputes. Clean move-in record.
Families remember your community
The experience Homeheld delivers reflects on you.
For Your Team

A clean move‑in handoff.
Every time.

When Homeheld handles a move-in, your team receives a dedicated Arrival Summary — a clean, premium document showing everything your staff needs to know about the resident's move.

Resident and arrival details — name, move date, destination, current stage
Day-one readiness status — bed, clothing, toiletries, medications, comfort items and more
What is coming — a curated list of documented items assigned to the new residence
Direct coordinator contact — one call to reach the right person on move day

Your staff makes one introduction. Homeheld sends the summary. Your team knows exactly what to expect — without a single extra call.

Resident Arrival Summary
Facility Questions

Common questions
from move-in coordinators.

How do family decisions work?
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Families receive a private link and make keep/donate/discard decisions remotely. Every decision is recorded and included in the final brochure and Arrival Summary.
What does staff receive from Homeheld?
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Your team receives a clean Arrival Summary — move date, resident name, what is coming, day-one readiness status, and a direct contact for move day. One document, no guesswork.
How does move-in day work for your staff?
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Your staff makes one introduction. Homeheld coordinates everything else — arrival time, elevator access, furniture placement, and room setup. Zero extra workload on your team.
How is donation and discard handled?
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We support families through every keep/donate/discard decision before and during the move. Items designated for donation are coordinated separately — none of this falls on your staff.
How is resident privacy protected?
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All item documentation is stored securely and shared only via private, expiring links. No resident data is shared publicly or with third parties.
Partner With Homeheld

Ready to make
move-ins easier?

If you have a resident moving in and want to see how Homeheld works, reach out. We are happy to handle the first move personally so you can see the process in action.

Call or Text
(248) 885-5434
Email
hello@homeheldmove.com
Get In Touch

We respond within 1 business day.